If you have a computer system at your business you need to have some sort of on-site IT support. Problems can sometimes be hidden or misunderstood unless someone who knows what they are doing is there to see the issue first-hand. Hiring a full-time IT person can bring several added expenses and many small to medium-sized businesses don't require someone to be there 40 hours a week.
An IT solutions provider can give you the resources and support you need when you need it. Here are the ways we can help.
Improve efficiency
Problems aren't easy to explain over the phone and can take longer to troubleshoot when someone isn't there to see what's happening. By having a technician on-site, problems can be addressed in real-time and the best approach to resolving the issue can be determined faster.
Reduce costs
According to a 2018 report by Business Wire, small and medium-sized businesses spend approximately 30% of total spending on hardware, software, and IT services. This cost can often be higher when a somewhat technical employee starts taking on more complicated IT-related tasks. Instead of completing their duties, they are spending larger amounts of time trying to resolve IT issues. On-site IT support helps to reduce costs by having a skilled IT professional ready to identify and resolve issues faster. Rather than staffing a full-time IT employee, businesses can save costs by having an IT solutions provider be on-site or assisting remotely when needed.
Quick resolutions of IT issues
Let's face it, IT problems can be complicated and costly. Having someone knowledgeable about IT-related issues can ensure problems are addressed before they become larger issues. When something serious happens, you need someone you can trust who can be on-site addressing the issue and working to get them resolved as quickly as possible. Having a technician who is local and familiar with your systems is key to keeping your network running smoothly while saving you money.
Consistent support
We pride ourselves on building strong working relationships, which is why many of our clients have stayed with us for decades. We bring a consistent level of support because we familiarize ourselves with the different needs of your company and your staff. This makes us more efficient at resolving problems because we understand your network.
We understand you don't always need someone to be on-site for every problem, but there will be times when you will need a professional to be there. To provide you with the support you need we will be there when you need us the most.
On-site when you need it, remote when you don't.
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