Keeping your workplace productive is critical to staying competitive in the fast-paced world we live in today. As technology advances, so does the need to provide valuable remote IT support for all employees. Remote support helps save costs by reducing the need for someone to travel to the site and displace an employee while they address an issue.
Especially if your business has multiple locations. The need to travel to different locations to work directly on an employee's computer is reduced significantly, yet everyone has access to the same level of technical support.
Faster Response
When you partner with an IT solutions provider you can get remote assistance from the moment the phone call is answered. With the advancement of remote assistance technologies, there is less need for an IT professional to travel to a workplace to address an issue. Instead, they can easily connect directly to the affected user’s computer and see exactly what is on their screen. This results in faster diagnosis and resolution of a problem with minimal downtime for the employee.
Cost Effective
The cost of staffing a full-time IT person can be an added expense that many small to medium-sized businesses don't need to take on. Business Wire estimated around 30% of total spending of small and medium-sized businesses was attributed to software, hardware, and other IT-related services according to a 2018 report. Expecting an employee with limited technical knowledge to address IT issues often leads to a loss in productivity and unnecessary stress. It is far more cost-effective to obtain services from an IT solution provider who can be on-site when needed or address issues remotely.
Remote Users
The work-from-home business model has changed the way many businesses operate. Now, more than ever, employees need to be able to stay connected and stay productive when they are working remotely. When technical issues do arise, it is imperative to have someone they can contact who can address their connection issues quickly and help get them back to work.
Increased Productivity
Are staff distracted by technical issues that hinder them from focusing on their primary responsibilities? Remote IT support allows issues to be resolved quickly and improve morale as employees can see their problems are being addressed and resolved. A remote assistance session also offers the chance for employees to learn about their computer system and how it operates. As they work with technical support agents their shared screen experience allows them to learn how to troubleshoot and resolve problems on their own, making them more skilled employees while reducing costs.
IT issues can negatively impact employee productivity and morale. Prompt responses to IT issues provide assurances that support is just a phone call or email away.
< Back